Sheriff's
Dispatcher II
$4,441-$5,141
A BASE SALARY INCREASE OF 3% GOES INTO EFFECT ON
7/1/2007 . $2,500 SIGNING BONUS FOR LATERAL DISPATCHERS .
|
Definition |
Distinguishing Characteristics |
| Typical Tasks
| Benefits
| Minimum
Qualifications |
|
Knowledge, Skills and Abilities
|
Hiring Process |
Class specifications are intended to
present a descriptive list of the range of duties performed by employees
in the class. Class specifications are not intended to reflect all duties
performed within the job.
Definition:
Under general supervision in the County Sheriff's Central
Communications Center, receives routine and emergency calls and transmits
messages by operation of telecommunications, computer and radio equipment
during an assigned shift; and performs related work as required.
Distinguishing Characteristics:
This is the higher of two working levels in the Sheriff's
Dispatcher job series. Persons appointed to this level are expected to
perform the full range of emergency dispatch operations with assistance
from a Supervising Sheriff's Dispatcher, often under complex or sensitive
situations.
Positions in this class are distinguished by their
responsibility for the operation of communication equipment. Incumbents
are assigned to the Sheriff's Communication Center in Martinez. This
facility operates 24 hours a day, seven days a week and incumbents may be
assigned to any of three shifts occurring within the 24 hour period.
Weekends, holiday and overtime work is required.
Sheriff's Dispatchers receive, assess, prioritize and
classify calls for service on a variety of emergency and non-emergency
lines, including 9-1-1, from a combined population of approximately
650,000 residents of 14 police jurisdictions in 2 counties. They also
distribute calls for service to police units, process computer inquiries
and other requests for field units, and accurately track the activities of
15-50 police units on any one of several law enforcement radio channels.
In addition to law enforcement services, Sheriff's
Dispatchers also provide ancillary dispatch services and call-out support
to over 3 dozen municipal agencies and districts, including the Office of
Emergency Services, Emergency Medical Services Agency and Animal Services
Department.
Typical Tasks:
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Receives telephone and radio messages.
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Uses computer-aided keyboard and data entry equipment or
manually records and relays information (often of an emergency nature)
to appropriate unit, such as patrol cars, other police agencies,
ambulance, the County Public Works Department and the Office of
Emergency Services.
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Receives, transmits and records teletype and data
systems messages.
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Answers questions from the public.
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May be asked to dispatch from a mobile command center.
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May assist with employee training programs.
Benefits:
In addition to a competitive salary, a career as a Sheriff's Dispatcher
includes:
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State-of-the-art facilities
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Retirement, health and dental programs
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Paid vacations
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Holiday compensation (13 holidays per year)
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Uniform allowance
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Sick leave
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Bilingual pay for those fluent in foreign
languages
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A variety of shifts
Minimum Qualifications:
License required: Valid California Motor Vehicle's
Operator License/
California POST Basic Dispatch Certificate
Education: Possession of a high school diploma,
G.E.D. equivalency or high school proficiency certificate.
Experience: One year of full-time or its equivalent
experience within the last two years, at a California law enforcement
agency that participates in POST. This experience must include dispatch
duties performed on a Computer Aided Dispatch (CAD System. Candidate must
have successful completed probation at the agency.
Certificate Required: Possession of a California
P.O.S.T. Basic Dispatch Certificate.
Typing: Ability to accurately type at a speed of 35 words per
minute.
Special Requirements: Ability to pass a thorough
background investigation, medical screening and psychological evaluation
prior to employment.
Knowledge, Skills and Abilities:
Knowledge of:
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Accepted techniques, procedures and methods used in the
operation of a public safety communications center.
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The locations, roads, highways and subdivision in Contra
Costa County.
Ability to:
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Operate telecommunications, computer and two-way radio
equipment.
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Train and direct the work of others.
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Make decisions in situations of stress.
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Speak clear and concisely.
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Understand and carry our oral and written instructions.
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Deal tactfully and courteously with the public.
Step 1: Application
Submit a completed Contra Costa County Application for Employment
form. Please include with the completed application a current Typing
Proficiency Certificate and valid POST Basic Dispatch Certificate.
Click here to request an
Application Packet for Dispatcher
Step 2: Oral Board
The oral interview evaluates job-related
factors such as motivation, interpersonal skills, problem-solving
ability, use of sound judgment and oral communication skills. Applicants
must receive a rating of at least 70 from a majority of the Board
Members to pass the oral interview.
Click here for Oral Interview Tips
Step 3: Background Requirements
A thorough background investigation, a polygraph examination and
psychological testing shall be conducted according to the specifications
of the State of California Commission on Peace Officers Standards and
Training.
Step 4: Medical Examination
A physical examination performed by a County physician to ensure that
the candidate meets the medical guidelines for employment.
VETERAN’S PREFERENCE CREDITS
Veterans who have received an honorable
discharge and disabled veterans may be allowed an additional 5% of their
total earned score (providing the exam is
otherwise
successfully completed). To obtain this
credit, veterans MUST provide
a DD214 that indicates the applicant received an honorable discharge or
proof of disability attached to their application at the time of
filing..
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